Shipping policy

All shipping will be calculated at the check out. Please email to find out a price if you need more information. 

Delivery of Small Items

This section applies to the delivery of small items bought via our online shop, it does no apply to furniture or other bulky or heavy items (please see below for information on delivery of such items).

Depending on the weight and size of your parcel, we use either Royal Mail or a courier service for delivery. We aim to dispatch all online orders within 24 hours and the delivery should be made within 3-5 working days, once the parcel is with the Post Office or the courier service. Under normal circumstances it should take less time than that. We will send you an email when your order has been dispatched. Please contact us, if you have not received your order within 10 days after the shipping notification.

To ensure that the goods reach you safely, we send all orders via recorded mail, which means a signature for delivery is required.

If any item in your order is out of stock, we will get in touch with you and advise you of the earliest possible delivery date. If you are not happy with the new delivery date, you have the option of cancelling the item from your order and we will refund your card.

Express delivery: if you need to receive an order urgently, please contact our shop on 020 7275 0887 (Wednesday - Saturday 11:00 - 5.30 pm, Sunday 12pm - 5pm) or email us at lei@rouge-shop.co.uk and we will do our best to accommodate your requirements. 

Shipping outside UK and Europe:

Price will show at the check out, with additional import fee for US depends on the goods value

Please call us on +44 (0) 207 275 0887 (Wednesday - Saturday 10:30am - 5.30 pm, Sunday 12pm - 5pm) or email us at lei@rouge-shop.co.uk

Delivery of Furniture and other bulky or heavy items:

This section applies only to the delivery of furniture, or other heavy or bulky items bought via our online shop.

We will always aim to process your order and place it with our courier service as soon as possible, in some case that furniture pieces are not in store, we will need to get them to the shop then place the delivery order with the courier. Depends on the item weight, volumn fragility and postcode, the delivery price will be calculated at the check out. or if you wish to get a quote please send an email to lei@rouge-shop.co.uk, we will get back to you as soon as possible. 

We recommend to use our trusted delivery partner for careful handling. If you wish to organise your own courier, you can choose to collect from the store and let us know. 

Delivery Access

Our courier service will make reasonable efforts to deliver the furniture to the room you specify depends on your order. However, please note that it is your responsibility to ensure that access is possible at your chosen delivery location. Please carefully consider any staircases, tight turns or tight spaces, doorways, skirting boards, plug sockets, etc. to ensure your item(s) fit(s) through.

Delivery Enquiries

If you have any questions regarding delivery, please call us on +44 (0) 207 275 0887 (Wednesday - Saturday 11.00 am - 5.30 pm, Sunday 12pm - 5pm) or email lei@rouge-shop.co.uk. We are happy to help you in any way we can.